What is the check-in and check-out policy at The Old Custom House?
Check-in is from 15:00 and check-out is by 10:00.
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The Old Custom House, Padstow
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Key details
About the Hotel
South Quay,, Padstow, PL288BL,
- Next to Padstow Harbour
Great
8.4
9.0
4.2
4.3
Featuring a restaurant and a barber shop, The Old Custom House Hotel Padstow lies a mere 5 minutes' walk from the Padstow Harbour. Wi-Fi is offered in the rooms at the hotel.
Location
This 4-star hotel is 4.4 km from Harlyn Bay Beach and 2.2 km from Hawker's Cove. Guests can visit Stein's Gift Shop, located just near the Old Custom House, and Stein's Deli, which is approximately 10 minutes' walk away.
Guests will also enjoy proximity to Celtic Sea, which is 30 metres away. Standing 4.9 km away, St Minver Church is a hard-to-miss divine tourist destination.
Padstow Terminus bus stop is at a distance of only 300 m from this accommodation.
Rooms
Some of the air-conditioned rooms are equipped with individual climate control, central heating, and ironing equipment, as well as media facilities such as a flat-screen TV with satellite channels. They include an electric kettle, a fridge, and glassware. The private bathrooms are appointed with a separate toilet and a shower, and such comforts as a dryer and bath sheets. Guests can also enjoy city views. A kitchenette with a microwave oven, an electric kettle, and a refrigerator are available in a double room.
Eat & Drink
Serving both food and drinks, The Chough Bakery is situated a stone's throw from the Old Custom House Padstow.
Leisure & Business
If you like an active lifestyle, boating and fishing are available on site. The hotel is also convenient for going fishing.
“I'm impressed by this historic building overlooking Padstow's harbor; its character certainly sets it apart. The focus on local seafood and a cozy, dog-friendly atmosphere make it ideal for families. I particularly appreciate the pub's hearty meals and award-winning beers after a day exploring the nearby attractions.”
Select your room type
The Old Custom House offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
- Standard Twin2 persons16 sq. feet2 Single bedsHeatingShowerroom details
- Signature Double2 persons16 sq. feet1 Double bedHeatingShowerroom details
- Signature Twin2 persons16 sq. feet2 Single bedsHeatingShowerroom details
Show all rooms
Price and Room Availability Calendar
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Check-in/ Check-out
Facilities
The Old Custom House offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- No pets allowed
- Security
- Adults only
- Barber shop
- Smoke detectors
- Fire extinguishers
- Key access
Guest Parking
- Electric kettle
- Dryer
Services
- Pet amenities available
- Welcome drink
Dining
- Restaurant
- Bar/ Lounge area
- Special diet menus
Children
- Children's menu
Room features
- Free Wi-Fi in rooms
- Heating
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Washing machine
- Free toiletries
Self-catering
- Electric kettle
- Dryer
Media
- Flat-screen TV
- CD player
- AM/FM alarm clock
Room decor
- Carpeted floor
Show more
Dining Onsite
At The Old Custom House, delightful dining options abound, showcasing the best of Cornwall's local seafood and traditional British fare. Guests can savor the art of fresh, seasonal flavors while enjoying mesmerizing views of Padstow's South Quay, creating a truly authentic culinary experience.
Location
South Quay,, Padstow, PL288BL,
Explore Padstow
Local Highlights
Padstow Harbour
5 minutes' walk
A picturesque working harbor offering boat tours, seafood delights, and stunning views of the coastline.
National Lobster Hatchery
1 minute' walk
An educational facility focusing on marine conservation, with interactive exhibits and insights into lobster preservation.
Prideaux Place
8 minutes' walk
A grand Elizabethan manor house with beautiful gardens and stunning views, hosting events and tours during the summer.
St Petroc's Church
6 minutes' walk
A historic church known for its remarkable architecture and serene atmosphere, perfect for a peaceful visit.
Discover the local attractions near The Old Custom House
The listings below highlight notable attractions near Old Custom House that can enhance your visit to Padstow.
Great for scenic walks and enjoying local marine life: Padstow Harbour
Ideal for art enthusiasts looking to explore local creativity: Portside Gallery
Perfect for history lovers interested in local architecture: St Enodoc Church
Well suited for relaxing beach days and coastal views: Rock Beach
Best for water sports and enjoying sunbathing: Daymer Bay
Suited for quiet reflection and architectural appreciation: St Michael's Church
Works well for golf enthusiasts seeking a round in stunning surroundings: St Enodoc Golf Club
Camel Creek Adventure Park
13 minutes' drive
Family-friendly amusement park with rides and animal attractions. Great for thrill-seekers and kids alike.
Padstow and Stepper Point Walk
6 minutes' walk
Scenic coastal walk with stunning views, suitable for all skills, featuring lovely spots for resting and picnicking.
Harlyn Bay Beach
10 minutes' drive
A serene beach known for water sports and relaxation. Perfect for sunbathing or enjoying a swim in calmer conditions.
Old Custom House Inn Restaurant
1 minute' walk
Welcoming maritime-themed eatery featuring local seafood and classic dishes in a lively atmosphere.
The Basement
1 minute' walk
Charming bistro with local fare and a range of wines. Popular for its cozy vibe and hearty comfort food.
St Petroc's Bistro
2 minutes' walk
Contemporary eatery renowned for its locally sourced ingredients and exquisite dishes. Reservations suggested.
Discover dining options near The Old Custom House
Check out the dining options near Old Custom House, perfect for various tastes and preferences.
Ideal for enjoying local seafood and traditional dishes: Old Custom House Inn Restaurant
Great for casual dining with views of the harbor: The Harbour Inn
Well suited for a relaxed atmosphere and sharing plates: The Basement
Perfect for delightful pastries and takeaway options: The Chough Bakery
Suited for wine lovers and gourmet snacks: BinTwo
Best for traditional gelato and sweet treats: Pucelli's
Works well for fine dining with an emphasis on local ingredients: St Petroc's Bistro
Great for enjoying delicious ice cream on a warm day: Roskilly ice cream padstow
Padstow Film Festival
5 minutes' walk
Annual festival showcasing independent films, plus discussions with filmmakers. Exciting experience for all ages.
The Harbour Inn
1 minute' walk
A lively pub featuring local ales and evening entertainment, including live music and quiz nights, perfect for relaxation.
Getting around
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Property information and rules
Check-in
from 16:00-21:00
Check-out
from 08:00-11:00
Guest Parking
No parking available.
Internet
Wireless internet is available in the hotel rooms for free.
Breakfast
The hotel offers a full breakfast at the price of GBP 15.0 per person.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Number of rooms:
25
Reviews and Ratings
Feedback about The Old Custom House from previous guests about their experience.
Show moreShow less
Pros
Harbour view
Comfy bed
Friendly staff
Perfect location
Spacious room
Cons
Poor shower
Expensive parking
No coat hooks
Guest reviewsbased on 1028 reviews
jamie from united kingdom
Single
standard double
3 nights in November 2025
|
Reviewed: December 10, 2025
9.5/10
fantastic stay!
friendly receptionist spacious room
the receptionist was friendly upon my late arrival. all the staff were fantastic, especially the bar staff. my room was clean and spacious. the breakfast was AMAZING!!! it kept me full until 4 pm.
the stairs really tested my fitness. a different room will make the stairs easier. this will save my liver, lol.
Location
10/10
the hotel has a convenient situation close to the harbour. it is easy to walk to shops and restaurants. the quayside car park is just across the road and cost £10 per night.
Rooms
9/10
the room included lovely extras like two cans of local beer. lots of milk, sugars, and teas were available, and the toiletries had a lovely smell. the view of the harbour was fantastic too!!!
Dining
10/10
breakfast offered cereals, yogurt, seeds, and fresh fruit. guests can also enjoy bread, pastries, and a good choice of cooked breakfast items. breakfast was piping hot every morning and very filling.
Facilities
9/10
the hotel features a comfortable area with settees at the front. a bar area allows guests to relax and enjoy drinks. there is also a pleasant area to dine in, great for enjoying breakfast.
0 Helpful
|
Dave from United Kingdom
Couple
Standard Double Room
3 nights in November 2025
|
Reviewed: December 09, 2025
9/10
breakfast selection harbor location cooked breakfast
The breakfast selection was broad. I enjoyed cereals, yogurt, and fresh fruit (I loved the pastries!). A very good choice of cooked breakfast was available. The location is very convenient because it is very close to the harbor.
The stairs to my room were steep. No help with baggage was offered.
0 Helpful
Leo from Germany
Single
Standard Double
3 nights in November 2025
|
Reviewed: December 06, 2025
8.8/10
Comfortable Stay with Great Location
clean room local beers full breakfast
The room was functional and clean I also liked the pub downstairs It offered a good food menu with various local beers. Full breakfast was delicious. Staff were helpful.
Rooms
9/10
The room included an iron and ironing board. The provided bed was comfortable and the linen felt very clean. There was sufficient space for luggage and personal items.
Location
9/10
This place is close to the harbour. The hotel is located near different facilities. It is easy to access local attractions from this spot.
Dining
8/10
The breakfast service included tasty options. The pub downstairs serves various local beers. The pub also offers a good food menu for dinner.
Service
9/10
The staff were generally friendly and helpful. Housekeeping was efficient and kept the room tidy. Reception staff addressed inquiries promptly and politely.
0 Helpful
|
Helen from United Kingdom
Single
Standard Double
3 nights in June 2025
|
Reviewed: July 17, 2025
9/10
charmed by the location
many options helpful staff
the breakfast included many options and i enjoyed IT. the harbour VIEW from the room was great. the staff was helpful.
0 Helpful
Show more reviews
FAQs
About The Old Custom House
How far is The Old Custom House from Padstow Harbour?
The Old Custom House is located less than 0.5 km from Padstow Harbour.
What dining options are available at The Old Custom House?
The hotel features an on-site restaurant that serves British cuisine and has an oyster bar.
Are there any nearby restaurants to The Old Custom House?
Nearby restaurants include Old Custom House Inn Restaurant, The Harbour Inn, and The Basement, all located within 0.5 km.
Is Wi-Fi available at The Old Custom House?
Free Wi-Fi is provided throughout The Old Custom House.
What amenities can guests expect in the rooms at The Old Custom House?
Rooms feature flat-screen TVs, tea/coffee making facilities, a hairdryer, and some offer views of the harbour or estuary.
Is The Old Custom House suitable for families?
Yes, The Old Custom House is family-friendly and offers a children's menu.
Are there opportunities for leisure activities at The Old Custom House?
The hotel is close to leisure activities such as walking along the coast and dining at local seafood restaurants.
What features make dining at The Old Custom House unique?
Dining at The Old Custom House includes an emphasis on fresh, locally sourced seafood and seasonal dishes.
Is there a bar available at The Old Custom House?
The large, traditional bar serves hearty pub food and local real ales.
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