What is the check-in and check-out policy at The Old Custom House?
Check-in is from 15:00 and check-out is by 10:00.
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The Old Custom House, Padstow
198US$
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Key details
About the Hotel
South Quay,,
Padstow,
United Kingdom,
PL288BL,
Cornwall
- Next to Padstow Harbour
Great
8.5
9.0
4.1
4.3
Loved by The Old Custom House Hotel guests
"Stayed in Room 10 which must have the best view in Padstow, overlooking the harbour."
"Our room (no.5) had an amazing harbour view and we enjoyed sitting at our coffee table looking out at the Christmas lights.. so relaxing."
"The bed was one of the most comfortable one I've ever slept on in all my travels, and the room was warm and draft free."
Featuring 25 rooms with a unique interior, the smoke-free The Old Custom House Hotel Padstow is a mere 5 minutes' walk from the Padstow Harbour. Facing city views, this 4-star hotel is 4.4 km from Harlyn Bay Beach and offers an à la carte restaurant plus boating and fishing.
Location
The intimate hotel is located in Padstow, 30 m from Celtic Sea. Padstow Fine Art is approximately 10 minutes' walk away, while Stein's Gift Shop is fairly close to the Old Custom House.
Also, Wheal Jubilee Parc is situated 1.2 km away. The weather Camel Creek Adventure Park lies 15 minutes by car from the property.
This accommodation is located 20 km from Newquay airport and right around the corner from Padstow Terminus bus stop.
Rooms
Some rooms at The Old Custom House Hotel are fitted with an ironing set and an air conditioner, and such self-catering options as tea and coffee making equipment. They also feature a fridge, an oven, and glassware. For more comfort, a dryer and bath sheets, along with a separate toilet, are provided.
Eat & Drink
The onsite restaurant specialises in local cuisine. Guests can quench their thirst in the coffee bar with their favourite drink. This large bar has a pub and a lounge. The Chough Bakery is located just near the Old Custom House Padstow and serves British food.
Leisure & Business
A shared lounge, barbecue grills, and a hair salon are featured at the hotel. You can try fishing at this property.
“I'm impressed by this historic building overlooking Padstow's harbor; its character certainly sets it apart. The focus on local seafood and a cozy, dog-friendly atmosphere make it ideal for families. I particularly appreciate the pub's hearty meals and award-winning beers after a day exploring the nearby attractions.”
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Select your room type
The Old Custom House Hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Standard Twin
2 persons
175 sq. feet
2 Single beds
Shower
Heating
room details
Signature Twin
2 persons
175 sq. feet
2 Single beds
Shower
Heating
room details
Signature Double
2 persons
175 sq. feet
1 Double bed
Shower
Heating
room details
Standard Double
2 persons
175 sq. feet
1 Double bed
Shower
Heating
room details
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Price and Room Availability Calendar
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Facilities
The Old Custom House Hotel offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- No pets allowed
- Security
- Adults only
- Barber shop
- Smoke detectors
- Fire extinguishers
- Key access
Guest Parking
- Electric kettle
- Dryer
Services
- Pet amenities available
- Welcome drink
Dining
- Restaurant
- Bar/ Lounge area
- Special diet menus
Children
- Children's menu
Room features
- Free Wi-Fi in rooms
- Heating
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Washing machine
- Free toiletries
Self-catering
- Electric kettle
- Dryer
Media
- Flat-screen TV
- CD player
- AM/FM alarm clock
Room decor
- Carpeted floor
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Dining Onsite
At The Old Custom House, delightful dining options abound, showcasing the best of Cornwall's local seafood and traditional British fare. Guests can savor the art of fresh, seasonal flavors while enjoying mesmerizing views of Padstow's South Quay, creating a truly authentic culinary experience.
Cally Oyster Bar and Grill
British, Seafood
Ambiance
Casual and inviting, with stunning views of South Quay.
Key Offerings
An extensive menu featuring fresh fish, daily specials, and creative cocktails. Perfect for families and seafood lovers.
Reservation
Recommended.
Open for lunch and dinner, 12:00 - 21:00, daily.
Pescadou
Seafood, Local
Ambiance
Traditional setting with a coastal charm, ideal for a relaxed dining experience.
Key Offerings
Specializes in locally caught fish sourced directly from the quay, alongside a selection of vegetarian, vegan, and gluten-free options.
Reservation
Not specified.
Open for lunch and dinner, 12:00 - 21:00, daily.
The Old Custom House Restaurant
British, Gluten-free options available
Ambiance
Family-friendly, blending traditional decor with a warm, welcoming atmosphere.
Key Offerings
A menu spotlighting seasonal ingredients, offering vegetarian and vegan dishes as well as classic British staples.
Reservation
Not specified.
Open for lunch and dinner, 12:00 - 21:00, daily.
The Old Custom House Hotel Location
South Quay,,
Padstow,
United Kingdom,
PL288BL,
Cornwall
Map view
South Quay,,
Padstow,
United Kingdom,
PL288BL,
Cornwall
City landmarks
Historic Site
Prideaux Place Temple
2200 ft
Landmark
cycle trail
2300 ft
Store
St Enodoc Golf Club
1.2
mi
Beach
St Georges Cove
4500 ft
Church
St Michael's Church
1.2
mi
Church
St Enodoc Church
1.4
mi
Beach
Rock Beach
1.1
mi
Landmark
Sir John Betjeman Walk
1.5
mi
Landmark
Daymer Bay
1.3
mi
Beach
Hawker's Cove
1.4
mi
Beach
Butterhole Beach
1.7
mi
Landmark
Porteath Bee Centre
1.9
mi
Landmark
Stepper Point
2.0
mi
Bay
Trevone Bay
2.0
mi
Bay
Newtrain Bay
2.2
mi
Landmark
Whitewater Gallery
2.4
mi
Landmark
Polzeath Beach
2.5
mi
Park
Camel Creek Adventure Park
3.6
mi
Landmark
Harlyn Bay Beach
2.7
mi
Landmark
Padstow Maize Maze
2.8
mi
Church
St Minver Church
3.0
mi
Landmark
St Merryn Steam & Vintage Rally
3.0
mi
Landmark
Trevose Head Circular Walk
4.3
mi
Nearby
School Hill
Padstow Harbour
1200 ft
Aquarium
National Lobster Hatchery
100 ft
Museum
Padstow Museum
1200 ft
Padstow Harbour South West Coast Path Walk
Padstow and Stepper Point Walk
1500 ft
Church
Church of St Petroc
1400 ft
Museum St. Clifton
Portside Gallery
600 ft
Restaurants
Old Custom House Inn Restaurant
100 ft
Inn Restaurant South Quay
The Basement
200 ft
11 Broad Street
The Harbour Inn
100 ft
Strand Street
Cherry Trees Coffee House
400 ft
West Quay The Strand
St Petroc's Bistro
400 ft
4 New Street
BinTwo
300 ft
South Quay
Pucelli's
400 ft
The Quay First Floor
Ruby's Bar
300 ft
18 Broad Street
Embers Wood Fired Pizza
500 ft
16 Market Place
Explore Padstow
Local Highlights
Padstow Harbour
5 minutes' walk
A picturesque working harbor offering boat tours, seafood delights, and stunning views of the coastline.
National Lobster Hatchery
1 minute' walk
An educational facility focusing on marine conservation, with interactive exhibits and insights into lobster preservation.
Discover the local attractions near The Old Custom House Hotel
The listings below highlight notable attractions near Old Custom House that can enhance your visit to Padstow.
Great for scenic walks and enjoying local marine life:
Padstow Harbour
Ideal for art enthusiasts looking to explore local creativity:
Portside Gallery
Perfect for history lovers interested in local architecture:
St Enodoc Church
Well suited for relaxing beach days and coastal views:
Rock Beach
Best for water sports and enjoying sunbathing:
Daymer Bay
Suited for quiet reflection and architectural appreciation:
St Michael's Church
Works well for golf enthusiasts seeking a round in stunning surroundings:
St Enodoc Golf Club
Camel Creek Adventure Park
13 minutes' drive
Family-friendly amusement park with rides and animal attractions. Great for thrill-seekers and kids alike.
Padstow and Stepper Point Walk
6 minutes' walk
Scenic coastal walk with stunning views, suitable for all skills, featuring lovely spots for resting and picnicking.
Old Custom House Inn Restaurant
1 minute' walk
Welcoming maritime-themed eatery featuring local seafood and classic dishes in a lively atmosphere.
The Basement
1 minute' walk
Charming bistro with local fare and a range of wines. Popular for its cozy vibe and hearty comfort food.
St Petroc's Bistro
2 minutes' walk
Contemporary eatery renowned for its locally sourced ingredients and exquisite dishes. Reservations suggested.
Discover dining options near The Old Custom House Hotel
Check out the dining options near Old Custom House, perfect for various tastes and preferences.
Ideal for enjoying local seafood and traditional dishes:
Old Custom House Inn Restaurant
Great for casual dining with views of the harbor:
The Harbour Inn
Well suited for a relaxed atmosphere and sharing plates:
The Basement
Perfect for delightful pastries and takeaway options:
The Chough Bakery
Suited for wine lovers and gourmet snacks:
BinTwo
Best for traditional gelato and sweet treats:
Pucelli's
Works well for fine dining with an emphasis on local ingredients:
St Petroc's Bistro
Great for enjoying delicious ice cream on a warm day:
Roskilly ice cream padstow
The Harbour Inn
1 minute' walk
A lively pub featuring local ales and evening entertainment, including live music and quiz nights, perfect for relaxation.
Getting around
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See our exclusive rates!
Property information and rules
Check-in
from 16:00-21:00
Check-out
from 08:00-11:00
Guest Parking
No parking available.
Internet
Wireless internet is available in the hotel rooms for free.
Breakfast
The hotel The Old Custom House serves a full breakfast for free.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Number of rooms:
25
Property is also known as
custom house padstow cornwall
old custom house
the old customs house
old customs house
ye old custom house
Reviews and Ratings
Feedback about The Old Custom House Hotel from previous guests about their experience.
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Pros
Harbour view
Comfy bed
Friendly staff
Perfect location
Spacious room
Cons
Poor shower
Expensive parking
No coat hooks
Guest reviewsbased on 796 reviews
jamie from united kingdom
standard double
3 nights in November 2025
|
Reviewed:December 10, 2025
9.5/10
fantastic stay!
friendly receptionistspacious roomdifficult stairs
the receptionist was friendly upon my late arrival. all the staff were fantastic, especially the bar staff. my room was clean and spacious. the breakfast was AMAZING!!! it kept me full until 4 pm.
the stairs really tested my fitness. a different room will make the stairs easier. this will save my liver, lol.
Location
10/10
the hotel has a convenient situation close to the harbour. it is easy to walk to shops and restaurants. the quayside car park is just across the road and cost £10 per night.
Rooms
9/10
the room included lovely extras like two cans of local beer. lots of milk, sugars, and teas were available, and the toiletries had a lovely smell. the view of the harbour was fantastic too!!!
Dining
10/10
breakfast offered cereals, yogurt, seeds, and fresh fruit. guests can also enjoy bread, pastries, and a good choice of cooked breakfast items. breakfast was piping hot every morning and very filling.
Facilities
9/10
the hotel features a comfortable area with settees at the front. a bar area allows guests to relax and enjoy drinks. there is also a pleasant area to dine in, which is great for enjoying breakfast.
0 Helpful
|
Dave from United Kingdom
Couple
Standard Double Room
3 nights in November 2025
|
Reviewed:December 09, 2025
9/10
breakfast selectionharbor locationcooked breakfast
The breakfast selection was broad. I enjoyed cereals, yogurt, and fresh fruit (I loved the pastries!). A very good choice of cooked breakfast was available. The location is very convenient because it is very close to the harbor.
The stairs to my room were steep. No help with baggage was offered.
0 Helpful
Leo from Germany
Standard Double
3 nights in November 2025
|
Reviewed:December 06, 2025
8.8/10
Comfortable Stay with Great Location
clean roomlocal beersfull breakfastpoor service
The room was functional and clean I also liked the pub downstairs It offered a good food menu with various local beers. Full breakfast was delicious. Staff were helpful.
We had to wait about half an hour for our breakfast to be served. The breakfast wasn't very hot or well-cooked. There was only one piece of toast served on the breakfast plate. The coffee served in a cafetière provided only one cup each.
Rooms
9/10
The room included an iron and ironing board. The provided bed was comfortable and the linen felt very clean. There was sufficient space for luggage and personal items.
Location
9/10
This place is close to the harbour. The hotel is located near different facilities. It is easy to access local attractions from this spot.
Dining
8/10
The breakfast service included tasty options. The pub downstairs serves various local beers. The pub also offers a good food menu for dinner.
Service
9/10
The staff were generally friendly and helpful. Housekeeping was efficient and kept the room tidy. Reception staff addressed inquiries promptly and politely.
0 Helpful
|
Helen from United Kingdom
Standard Double
3 nights in June 2025
|
Reviewed:July 17, 2025
9/10
charmed by the location
many optionshelpful staff
the breakfast included many options and i enjoyed IT. the harbour VIEW from the room was great. the staff was helpful.
0 Helpful
FAQs
About The Old Custom House
How far is The Old Custom House from Padstow Harbour?
The Old Custom House is located less than 0.5 km from Padstow Harbour.
What dining options are available at The Old Custom House?
The hotel features an on-site restaurant that serves British cuisine and has an oyster bar.
Are there any nearby restaurants to The Old Custom House?
Nearby restaurants include Old Custom House Inn Restaurant, The Harbour Inn, and The Basement, all located within 0.5 km.
Is Wi-Fi available at The Old Custom House?
Free Wi-Fi is provided throughout The Old Custom House.
What amenities can guests expect in the rooms at The Old Custom House?
Rooms feature flat-screen TVs, tea/coffee making facilities, a hairdryer, and some offer views of the harbour or estuary.
Is The Old Custom House suitable for families?
Yes, The Old Custom House is family-friendly and offers a children's menu.
Are there opportunities for leisure activities at The Old Custom House?
The hotel is close to leisure activities such as walking along the coast and dining at local seafood restaurants.
What features make dining at The Old Custom House unique?
Dining at The Old Custom House includes an emphasis on fresh, locally sourced seafood and seasonal dishes.
Is there a bar available at The Old Custom House?
The large, traditional bar serves hearty pub food and local real ales.
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